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Welcome to the Abe's of Maine Support Center!


Please review our FAQ's below. If you have additional questions, please call 1.800.992.2237.
Our operators are standing by to assist you in any way possible!

Thank you for shopping at Abe's of Maine. We value your patronage!

Frequently Asked Questions About Ordering
General Questions
Policies
Ordering
How do I place an order?
Abe's Of Maine offers various options for placing an order, so it can be most convenient to our customers.
  • You can order online any time 24 hours a day, 7 days a week. Use our navigation system or search feature (located at the top right of the page) to find the product you're searching for. Our new and improved navigation system allows you to filter your results, helping you find products with ease. Desired products can be added to your shopping cart by clicking on the "Add to Cart" button, continue with secure checkout by following the instructions and filling out your information. Abe's of Maine accepts various forms of payment.
  • Feel free to contact us toll free at (800) 992-2237 / (800) 339-2237 and speak to one of our well-informed salesmen who'll be eager to answer questions about our products.
  • Abe's of Maine may not be held responsible for any specification/price/feature errors.
What methods of payment does Abe's of Maine accept?
Abe's of Maine accepts all major credit cards including, VISA, MasterCard, Discover, American Express, and Diners Club. We also accept Government purchase orders. Information, such as your current billing address and phone number are required in order to avoid any delays in processing your order. Please allow 24-72 Hours for processing on all orders. Once your order is verified and ready to ship, we then charge your credit card. .
  • Money orders should be made out in US dollars.
  • Personal and Company checks are acceptable when issued by a US bank.
  • Purchase Orders are accepted, subject to verification and approval by our Credit Department at (800) 992-2379.
  • Wire transfers are made possible by our Credit Dept. as well. Please call the above number for procedure guidance.
  • Orders might be delayed due to verification concerns.
Other than what I see on-line, what additional costs should I expect?
It will comprise of the items ordered, plus shipping and handling, based on shipping location. A local sales tax will be calculated on the total order of your merchandise when shipped in New Jersey. Resale certificates and tax exempt forms should be faxed to our Credit Department at (732) 379 -5026. No sales tax will be applied to orders shipped out of New Jersey.
For Televisions Large Appliances and Fitness equipment our standard shipping is curbside, Lightly shaded areas on the map below might incur additional shipping charges. We do have White Glove delivery available for an additional fee. It includes delivery into your home, inspection and plugging into an electrical outlet. It does not include assembly or any type of installation. White Glove delivery allows you to inspect your equipment for any damages and defects before accepting delivery.
Due to the value and delicate nature of the product you ordered a separate insurance fee may apply. You will be contacted after checkout and notified of the amount.
How do I calculate shipping rates?
All shipping rates are calculated in the shopping cart based on the items in the shopping cart and shipping destination. All parcels are shipped ground shipping unless an upgrade shipping method is requested. Your total charges will be shown to you before you enter any information (IE. name, address, etc.)
What shipping restrictions do you impose for orders shipped within the US?
Abe's of Maine can ship to any business or residential area as long as a physical address is provided and the order passes all of our security regulations. All packages, regardless of its destination, require signature at time of delivery. Delays should be expected with all parcels going to PO Boxes. Shipments going to hotels, or motels, must be prepaid, either by wire transfer or with a money order issued by a US bank. Shipping rates are based on ZIP code locations and calculated in shopping cart prior to checkout. Abe's of Maine reserves the right to hold and/or delay any order indefinitely due to suspicion of fraudulent activity. We are required to charge NJ sales tax to all orders shipped within the state of NJ. We do not accept resale certificates. We do accept Tax exempt certificates from Non-Profit organizations.
What shipping restrictions do you impose for orders shipped outside of the US?

Canada Shipping Policies:

For Canadian orders, please call to place your order or to inquire about shipping charges.

International Shipping Policies:

At this time we do not accept any international orders with an international (Non-US or Non-Canadian) billing address.
If you wish to place an internationally billed order the funds must be wired prior to shipping.
Please call our sales department for assistance with your international order at 800-992-2237.

  • Please note: Our website may accept an International order for an ineligible item. If this occurs, we reserve the right to contact you and cancel your order if necessary.
  • International Shipping is subject to additional shipping charges, and generally takes 7-10 days from date of shipment to arrive at your destination. Express shipping is available via UPS 2nd day air or Overnight but restriction may apply. Please call 1- 732-225-1777 for more information.
  • By shipping Internationally you will incur customs charges. Please check with your country's customs office for precise charges.
  • The Shipment Carrier prepays the custom charges before your item is delivered. The Carrier will collect these charges from you at time of delivery. Abe's Of Maine assumes no responsibility with respect to these procedures or any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination Country.
  • If the order is refused the customer is responsible for both duties incurred at the border of the respective country and shipment back to the U.S.
  • All orders are subject to verification of identity before being processed.

Because of the growing concerns of Internet fraud and the imperfect process of verifying International Orders, we have made certain requirements necessary in order to complete orders billed or shipped overseas:

  • Only Wire Transfer can be used for overseas orders, excluding Canada and Mexico.
  • No orders will be shipped out if verification cannot be confirmed, regardless of destination country.
    International orders are subject to additional shipping charges, and generally take 7-10 days from date of shipment to arrive, depending on the customs procedures of the destination country. Please check with your country's customs office for precise charges. The Shipment Carrier (UPS, Fed Ex and Airborne Express) prepays these charges before shipment is commenced. Abe's Of Maine assumes no responsibility with respect to these procedures or any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country. If the order is refused the customer is responsible for both duties incurred at the border of the respective country and shipment back to the U.S.
    At this time all Laptop orders must have a billing AND shipping address within the continental U.S.
    Please be aware that shipping costs are estimates and are subject to change. Even if the order is verified, UPS or FEDEX may charge more to ship your item due to its Size/Weight or destination country. If this occurs, we will contact you with other shipment options. You have the right to cancel the order if this occurs.
  • Any order confirmation (electronic or paper receipt) given to you through Abe's of Maine does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Abe's of Maine reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.
What exclusions apply to the "Free Ground Shipping" Promotion?
  • Free ground shipping offer is not available for international orders, or orders shipping to Alaska, Hawaii, Puerto Rico, or any other destination requiring air service by water. Please call for price quote on shipping.
  • Ground shipping only applies to Lower 48 States. Hawaii, Puerto Rico, Alaska & Canada must select 2-3 day shipping.
  • If your order was shipped for free or at a promotional shipping rate, you will be charged the outbound shipping cost in the event you return the item.
How do I check the status of my order or change information on an existing order?
All credit/debit cards are charged within 24 hours of when an order is placed, pending verification. 1-2 business days should be allotted before calling (800) 992-2379 to check status of your order. Order status and on-line tracking information is now available by clicking the Tracking link on the top of the page. To make any type of changes on your order after it has already been processed call our customer service department at (800) 992-2379 ext. 2.
General Questions
Does Abe's of Maine carry products not listed online?
At Abe's of Maine, we are constantly working to update product information on our website. Due to the continual expansion of the market and certain manufacturer's restrictions, we are sometimes unable to list our entire catalog. Please don't hesitate to call about any items you're interested in. Our sales representatives can be reached at: (800) 992-2379 / (800)-339-2237 / (732) 225-1777.
Is Abe's of Maine an Authorized Dealer for the products it sells?
For products that Abe's of Maine is an authorized dealer, it is clearly noted on the particular product's page. If we are not an authorized dealer for a product, the manufacturer may choose to not honor its warranty on the product. However, we do offer you the option to buy an extended warranty to protect your investment, which, in most if not all cases, covers a time period longer than most manufacturer's warranties.
Does Abe's of Maine carry both International and USA products?
Yes, since we have many international customers, we carry some products both in international and USA versions. International products are listed as import model on the product page.
What if I want more information about a product than what is displayed online?
Most of the products on our website have detailed description accompanied by pictures, which are continuously being updated. If any further information is required, manufacturer's web links can be accessed directly.
How secure is the Abe's of Maine checkout?
Abe's of Maine has a VeriSign certificate assuring that all information entered is encrypted and cannot be accessed by any outsider. All transactions are 100% secure. You can be fully assured that none of the provided information will be sold or imparted for trade or sale. Our customer's satisfaction has been our priority since 1979.
What are cookies and how does Abe's of Maine use them?
We use cookies to help identify you when you visit our store and to customize your experience. Cookies contain randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly, and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. We do not disclose your personal account information or any information about your purchases to anyone.
How do I submit a review for an item?
To Review an item, go to that items product page, and then click the link to write a review. You will then be prompted to review your product. The review that you submit may be posted on Abesofmaine.com as well as Buzillions.com, a network site that shares reviews with the shopping community.
Why is your website not loading correctly?
Occasionally we update our website; these updates are for your benefit and added ease of use. If you are experiencing problems loading our website properly, you may try to "refresh" the page by clicking the "refresh" icon or on some browsers by hitting the "F5" key, if this doesn't help, your browser cache may need to be refreshed. Please try deleting/emptying your browsers cache, this can be done by clicking on your browser settings and then choosing "delete browsing history".
On Internet Explorer: Tools > Internet Options > General (tab) > Browsing History > Delete.
On Firefox: Tools > Clear Recent History (make sure "Browsing and Download history" and "cache" are checked)
On Chrome: Tools (Tool Icon) > Options > Under the hood > Privacy > Clear browsing data (make sure "Clear browsing history" and "Empty the cache" are checked)
On Safari: Tools (Gear Icon) > Reset Safari > Reset (make sure that "Empty the cache" is checked)
If you are still experiencing issues loading our website properly, consider updating your browser to the newest version, or using a different browser.
Policies
Order acceptance and limitations

Any order confirmation (electronic or paper receipt) given to you through Abe's of Maine does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Abe's of Maine reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.

Given the popularity and shortage of some items, we may, infrequently, have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. Abe's of Maine may, at its own discretion, limit or cancel quantities purchased per person, per household, or per order. We do not sell to dealers, resellers, exporters, wholesalers, or customers who intend on reselling products offered through Abe's of Maine.

Some products offered on our website may include international warranties.

Import models can only be picked up in our retail showroom in Linden NJ.

We endeavor to publish accurate selling prices for the products we offer. However on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Abe's of Maine has the right to refuse or cancel any orders placed for products listed incorrectly. Abe's of Maine has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Abe's of Maine will immediately issue a credit in the amount of the charge. All promotions are subject to current stock. We reserve the right to cancel orders for promotional merchandise that we no longer have in stock. Prices are subject to change. Given the popularity and shortage of some items, we may at times have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. Abe's of Maine may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Please note that we may place a limit of promotions/gift cards to be used per order. Currently we allow only one (1) promotion code per order.

What is the Abe's of Maine Return Policy?
Return Policy for Non Defective (items):
  • Digital Cameras

In the event you are not satisfied with your purchase, we will gladly help you exchange or return your product. Please call our toll free number 800 992 2237 for a Return Authorization Merchandise (RMA) number. All products must be in new condition, with all original packaging and accessories. UPC codes must be intact and rebate forms unfilled. No return will be accepted without a return authorization number.

Within 7 days of confirmed receipt of delivery you may return any unopened or unused product in its original packaging for a refund less 15% less shipping fee incurred when the item was shipped out to you. Any order that is refused is subject to 15% restocking fee and shipping charges both ways An RMA number will not be issued to any order older than 7 days from the confirmed recipient of shipment from our shipping carrier. If any items shows visible signs of damage, missing accessories or use we will return the item back to you and not accept this item back for refund or credit.

Merchandise can be returned only if in original manufacturer's packaging in the same condition as sold, including all literature/instructions/documentation, blank warranty cards, and all supplied accessories. If warranty cards or rebate forms are filled, items cannot be returned for an exchange or refund. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please do not mark the original manufacturer's box with any writing. Ship to us pre-paid. Be sure to write you return authorization on the outside box. For your protection insure the package and ship via a traceable method. Abe's of Maine is not responsible for lost or damaged packages. A refund will be issued to the original credit card or the original form of payment.


Return Policy for Defective (items):
  • Digital Cameras
  • Camcorders

Defective items may be returned to us within 7 days of receipt for a full credit of original price after receipt and confirmation from our warehouse that the item is indeed defective or damaged. You will not be charged a restocking fee on defective merchandise. We will gladly exchange it at no cost to you. Please note the exact problem or issue so our technician can replicate the error. If the item is found to be non defective you will be charged a restocking fee. Headphones if defective can be exchanged for the same model only.

Merchandise can be returned only if in original manufacturer's packaging in the same condition as sold, including all literature/instructions/documentation, blank warranty cards, and all supplied accessories. If warranty cards or rebate forms are filled, items cannot be returned for an exchange or refund. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please do not mark the original manufacturer's box with any writing. Ship to us pre-paid. Be sure to write you return authorization on the outside box. For your protection insure the package and ship via a traceable method. Abe's of Maine is not responsible for lost or damaged packages. A refund will be issued to the original credit card or the original form of payment.


Non Returnable Items

The following items cannot be returned:
Televisions over 24", Fitness equipment, Large Appliances, Microwaves, Wine Coolers, Humidifiers, Trim kits, Security items, Special Order Merchandise, Marine and Camping Equipment, Sunglasses, Camera lenses, Software, TV's, Computer components, laptops, Tablets, Bikes, Audio Receivers, Home Theatre, Camcorders.

Additionally, extended warranties which are purchased are strictly non-returnable nor are they refundable.
Extended warranties which are purchased are strictly non-returnable and non-refundable due to the fact that each warranty is preregistered with the product serial number of the item purchased. Once you purchase the warranties and they are preregistered, they are not cancellable/returnable under ANY circumstances


TV/Big Screen/Rear Projection/Monitor/Large Appliances and Fitness Policies

For Televisions Large Appliances and Fitness equipment our standard shipping is curbside. We do have White Glove delivery available for an additional fee. It includes delivery into your home, inspection and plugging into an electrical outlet. It does not include assembly or any type of installation. White Glove delivery allows you to inspect your equipment for any damages and defects before accepting delivery.

Televisions, Large appliance and Fitness equipment purchases are special orders and cannot be canceled prior to the shipment of the order. Customers cannot cancel an order that is en route. TV/Big Screen/Rear Projection/Monitors and Large Appliance orders come with full Manufacturer's Warranties. Most include in-home service.

TV/Big Screen/Rear Projection/Monitors and Large Appliances are not returnable to Abe's of Maine. If initially defective they must be serviced by an Authorized Service Technician. Abe's of Maine can help you locate your nearest Authorized Service Technician.

Upon delivery, it is the consumer's sole responsibility to inspect the TV/Big Screen/Rear Projection/ Monitor/Large Appliances to insure that it is not physically damaged.

We make every effort to pack your items securely and use reputable shipping companies. It is rare that damages occur.
DO NOT SIGN the delivery manifest until you have inspected the TV/Big Screen/Rear Projection/Monitor/Appliance. Once the consignee signs for the item, you are signing acceptance of the product physically as is and CANNOT refute the charges for a physically damaged unit from that point forward. If the merchandise is damaged, please make a notation on the delivery manifest, and have the delivery person sign as a witness to the damage. Please note all original packaging must be kept in order to file a claim.

If you are refusing the delivery of an undamaged TV or appliance, you are responsible for the shipping, handling, and insurance charges for the delivery BOTH WAYS. Shipping charges are $200 each way. Please note that a refund will be issued for the cost of the product only. You will not be reimbursed for the shipping, handling, and insurance charges.

If your television or appliance does arrive damaged please contact our customer service department immediately at 800-992-2237 ext. 2 so that we can arrange for a replacement to be shipped out. Please note that all televisions with 6 or less dead pixels is industry standard for all manufacturer's. There will be no refunds or exchanges for television with 6 or less dead pixels. If a TV or an appliance is shipped to a freight forwarder and signed by the freight forwarder as received with no claims, Abe's of Maine is not responsible for the TV at that point. All claims must be filed with your freight forwarder.

Due to the value and delicate nature of the product you ordered a separate insurance fee may apply. You will be contacted after checkout and notified of the amount.

Oversize Shipping Policies

Due to the delicate nature of certain products you may be contacted for additional freight or insurance charges.

Cancellation Policy

Please note once an order is billed, Abe's of Maine reserves the right to charge a processing fee that varies on the type of the card used if you cancel your order prior to shipping. The fees vary from 2.5% to 3.5%. These amounts will de deducted from your refund. Cancellations via email will only be accepted prior to shipping. Abe's of Maine must confirm via email that the order is cancelled. Your order is only confirmed cancelled when you receive an email back from Abe's of Maine confirming the cancellation. If you order was cancelled prior to shipping you will not pay freight or any restocking fee. If you order has shipped it cannot be cancelled (it may be returned once received) and you will be charged inbound/outbound freight and a restocking fee.

What are the rules of the Abe's of Maine photo contest?
Entrant represents and warrants to Abe's of Maine, its affiliates and its advertising sponsors that: (a) he/she is over 18 years of age and a legal resident of the U.S. or the District of Columbia; (b) he/she is the parent or legal guardian of the child in the photograph submitted; (c) he/she has all of the rights and authority necessary to submit the photograph for entry in the contest in compliance with these rules, including the right to publish the photograph, and the right to grant the Promotion Release set forth below; (d) the publication of the photograph will not infringe on the rights of any third party; (e) the photograph submitted has not been digitally, or otherwise, altered; and (h) he/she has read the Abe's of Maine Privacy Policy and agrees to its terms.

PROMOTION RELEASE:
By submitting an entry and participating in the Contest, entrant, for him/herself and on behalf of the child, irrevocably transfers, grants and assigns to Abe's of Maine, its affiliates and its respective successors, assigns, and licensees, the right worldwide and in perpetuity, to use the name, likeness, image and photographs, including any reproductions of same, in any and all media including, without limitation, use on the Abe's of Maine Website, our Facebook Fan Page and promotional emails in connection with the Contest or other promotions, for any advertising or promotional purposes without additional compensation, and releases Abe's of Maine and any entity acting on behalf of Abe's of Maine from any liability with respect thereto. In addition, the photo and caption may be used in promotional emails, site promotions etc.

What is the Abe's of Maine Privacy Policy?
To view our privacy policy please click here.
Hours of Operation
Please note all times Eastern
Sales Department

Sunday: 10:00am-6:00pm
Monday - Thursday: 9:00am-8:00pm
Friday: 9:00am-3:00pm
Saturday: Closed

By Phone: 1-800-992-2237
By Email: info@abesofmaine.com
Customer Service Department

Sunday: 10:00am-5:00pm
Monday - Thursday: 10:00am-6:00pm
Friday: 10:00am-2:00pm
Saturday: Closed

By Phone: 1-800-992-2237
By Email: service@abesofmaine.com
Store Location
Westpark Electronics LLC
D/B/A Abe's of Maine
1805 Lower Road
Linden, NJ 07036
info@abesofmaine.com
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