Description:
Zip sends certified technicians to your home or office to provide a professional consultation for the work
you want completed. We will then install a pre-purchased mounting bracket to standard wood, masonry
or drywall and mount the TV on bracket. We will connect up to 3 video components (like an HD cable
box, DVD player, gaming system, etc) to your TV and conceal all audio/video wires within the wall or hide
with paintable molding. We will ensure that all exposed cables are neatly organized and clean up and
remove all packaging materials from your home. Our technicians will then take the time to make sure you
fully understand and are completely satisfied with your system.
Features:
Your time is valuable and this is one of those
things in life that is best done right the first time. Zip installation
professionals have installed thousands of home theaters and they do it quickly,
efficiently and right. Spend your time enjoying your purchase versus second
guessing your ability to install it correctly.
- Real-Time Scheduling
- 1 Hour Arrival Windows for Appointments
- You pick Date and Time of Install
- Live US Based Call Center
- Certified and Professional Technicians
- Fully Insured
You choose the appointment date and
time, 5 days from your purchase date:
We Will:
- Send certified technicians to your home or
office.
- Provide a professional consultation for
the work you want.
- Install pre-purchased mounting bracket to
standard wood, masonry or drywall and mount TV on bracket.
- Connect up to 3 video components (like HD
cable box, DVD player, gaming system, etc) to your TV.
- Conceal audio/video wires within the wall
or hide with paintable molding.
- Make sure all of your components are
working properly.
- Show you how to use your new system.
- Clean up, remove all packaging materials
from your home and neatly organize all cables.
- Make sure you're completely satisfied
FAQ's
Getting Started:
What will I need for my installation?
You will need the required cables for the components that you would like hooked
to your screen. If you would like the installer to hook up your high definition
signal (HD cable box, HD satellite receiver, Blu-ray, HD Gaming unit); you will
need a HDMI cable. For standard definition connections such as DVD players you a
component cable and Stereo Audio cables. You will need to have the mounting
bracket available at time of installation as well. If you have further questions
as to what type of cables or brackets you will need, please see the
recommended
accessory bundles that include the required cables and wall bracket for
installation or contact us for help.
Scheduling:
How do I schedule an appointment?
You will be contacted by phone within 48 hours after your order to schedule
an appointment for installation. Or you may contact Zip Express to schedule an
appointment at anytime. We will provide you with more instructions and
information on installation appointment scheduling in a follow-up email.
You choose the date and time, we also have a small 1 hour arrival window. You
will also asked some key questions to ensure that the installer arrives
prepared.
Can I schedule my appointment to be completed on a
Sunday?
Installations are completed Monday through Saturday. Installations are not
available on Sunday, Easter, Thanksgiving, and Christmas. Every other date is
available.
Do you charge a rescheduling fee?
No, as long as we receive 24 hours notice to reschedule your appointment.
Rescheduling a previously scheduled installation without a 24 hour notice will
result in a $50 fee.
How do I know that my installation was scheduled
properly?
You will receive an e-mail confirming your scheduled date and time.
Will I get a reminder about my installation?
Yes, the installation technician will call you the night before to confirm your
installation.
The Installation:
Who performs my professional installation?
Your installation will be performed by a member of Zip Express nationwide
installation team. Their installation technicians are subjected to 7 year
background checks and ongoing training to ensure that they stay current with the
fast moving consumer electronics market.
What will the installation technicians do at my home?
Conduct a pre-installation assessment upon arrival at your home. Explain the
work to be performed, and discuss any options available to you. Complete the
installation, integrate your newly purchased components into your existing
system and ensure that everything works correctly. Then provide you with a brief
educational demonstration of your home theater and answer any questions. They
will remove all debris from the installation site so your house will be as clean
as when our professionals arrived.
Do I need to do any prepare anything in my home before
the installation?
You just need to clear the immediate installation area of all fragile items and
provide adequate working floor space.
Do I need to be home during my installation?
Yes, an adult (18 years+) needs to be present during the entire installation.
Is installation restricted for any locations?
Yes, Virgin Islands, Guam, AA-Armed Forces and AE-Armed Forces.
Does the installation price include extra parts?
The pricing includes labor only. All mounting brackets and connection cables are
not included but do need to be on site when the installer arrives. If you're
unsure about what you need, please contact our sales department for more
information. You may also select one of our recommended packages suggested for
the TV you're purchasing.
Could there be any additional charges?
There should never be any additional charges associated with the standard
offerings. If an installation requires additional charges, the technicians are
required to present these charges for your approval prior to starting the work.
What happens if my additionally purchased products
(wall bracket, cables) do not show up in time for my installation?
The technicians are required to call you 24 hours prior to your scheduled
installation to confirm the appointment. If you are still waiting for parts let
the installers know and they will reschedule your appointment for you with us
(no rescheduling fee).