Welcome to the Abe's of Maine Support Center!
Please review our FAQ's below. If you have additional questions, please call 1.800.992.2237.
Our operators are standing by to assist you in any way possible!
Thank you for shopping at Abe's of Maine. We value your patronage!
How do I place an order?
Abe's Of Maine offers various options for placing an order, so it can be most convenient to our customers.
- You can order online any time 24 hours a day, 7 days a week. Use our navigation system or search feature (located at the top right of the page) to find the product you're searching for. Our new and improved navigation system allows you to filter your results, helping you find products with ease. Desired products can be added to your shopping cart by clicking on the "Add to Cart" button, continue with secure checkout by following the instructions and filling out your information. Abe's of Maine accepts various forms of payment.
- Feel free to contact us toll free at (800) 992-2237 / 732-415-4000 and speak to one of our well-informed salesmen who'll be eager to answer questions about our products.
- Abe's of Maine may not be held responsible for any specification/price/feature errors.
What methods of payment does Abe's of Maine accept?
Abe's of Maine accepts all major credit cards including, VISA, MasterCard, Discover, American Express, and Diners Club. We also accept Government purchase orders. Information, such as your current billing address and phone number are required in order to avoid any delays in processing your order. Please allow 24-72 Hours for processing on all orders. Once your order is verified and ready to ship, we then charge your credit card. .
- Money orders should be made out in US dollars.
- Personal and Company checks are acceptable when issued by a US bank.
- Purchase Orders are accepted, subject to verification and approval by our Credit Department at (800) 992-2379.
- Wire transfers are made possible by our Credit Dept. as well. Please call the above number for procedure guidance.
- Orders might be delayed due to verification concerns.
Other than what I see on-line, what additional costs should I expect?
It will comprise of the items ordered, plus shipping and handling, based on shipping location. A local sales tax will be calculated on the total order of your merchandise when shipped in New Jersey. Resale certificates and tax exempt forms should be faxed to our Credit Department at (732) 626 -6183. No sales tax will be applied to orders shipped out of New Jersey.
Due to the value and delicate nature of the product you ordered a separate insurance fee may apply. You will be contacted after checkout and notified of the amount.
For Televisions Large Appliances and Fitness equipment our standard shipping is curbside, Lightly shaded areas on the map below might incur additional shipping charges. We do have White Glove delivery available for an additional fee. It includes delivery into your home, inspection and plugging into an electrical outlet. It does not include assembly or any type of installation. White Glove delivery allows you to inspect your equipment for any damages and defects before accepting delivery.
Additional shipping surcharges may apply for lighter shaded areas.
How do I calculate shipping rates?
All shipping rates are calculated in the shopping cart based on the items in the shopping cart and shipping destination. All parcels are shipped ground shipping unless an upgrade shipping method is requested. Your total charges will be shown to you before you enter any information (IE. name, address, etc.)
What shipping restrictions do you impose for orders shipped within the US?
Abe's of Maine can ship to any business or residential area as long as a physical address is provided and the order passes all of our security regulations. All packages, regardless of its destination, require signature at time of delivery. Delays should be expected with all parcels going to PO Boxes. Shipments going to hotels, or motels, must be prepaid, either by wire transfer or with a money order issued by a US bank. Shipping rates are based on ZIP code locations and calculated in shopping cart prior to checkout. Abe's of Maine reserves the right to hold and/or delay any order indefinitely due to suspicion of fraudulent activity. We are required to charge NJ sales tax to all orders shipped within the state of NJ. We do not accept resale certificates. We do accept Tax exempt certificates from Non-Profit organizations.
What shipping restrictions do you impose for orders shipped outside of the US?
Canada Shipping Policies:
For Canadian orders, please call to place your order or to inquire about shipping charges.
International Shipping Policies:
At this time we do not accept any international orders with an international (Non-US or Non-Canadian) billing address.
If you wish to place an internationally billed order the funds must be wired prior to shipping.
Please call our sales department for assistance with your international order at 800-992-2237.
- Please note: Our website may accept an International order for an ineligible item. If this occurs, we reserve the right to contact you and cancel your order if necessary.
- International Shipping is subject to additional shipping charges, and generally takes 7-10 days from date of shipment to arrive at your destination. Express shipping is available via UPS 2nd day air or Overnight but restriction may apply. Please call 1- 732-215-4000 for more information.
- By shipping Internationally you will incur customs charges. Please check with your country's customs office for precise charges.
- The Shipment Carrier prepays the custom charges before your item is delivered. The Carrier will collect these charges from you at time of delivery. Abe's Of Maine assumes no responsibility with respect to these procedures or any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination Country.
- If the order is refused the customer is responsible for both duties incurred at the border of the respective country and shipment back to the U.S.
- All orders are subject to verification of identity before being processed.
Because of the growing concerns of Internet fraud and the imperfect process of verifying International Orders, we have made certain requirements necessary in order to complete orders billed or shipped overseas:
- Only Wire Transfer can be used for overseas orders, excluding Canada and Mexico.
- No orders will be shipped out if verification cannot be confirmed, regardless of destination country.
International orders are subject to additional shipping charges, and generally take 7-10 days from date of shipment to arrive, depending on the customs procedures of the destination country. Please check with your country's customs office for precise charges. The Shipment Carrier (UPS, Fed Ex and Airborne Express) prepays these charges before shipment is commenced. Abe's Of Maine assumes no responsibility with respect to these procedures or any tariffs, duties, or other such restrictions and charges imposed and/or enforced by the destination country. If the order is refused the customer is responsible for both duties incurred at the border of the respective country and shipment back to the U.S.
At this time all Laptop orders must have a billing AND shipping address within the continental U.S.
Please be aware that shipping costs are estimates and are subject to change. Even if the order is verified, UPS or FEDEX may charge more to ship your item due to its Size/Weight or destination country. If this occurs, we will contact you with other shipment options. You have the right to cancel the order if this occurs.
- Any order confirmation (electronic or paper receipt) given to you through Abe's of Maine does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Abe's of Maine reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.
What exclusions apply to the "Free Ground Shipping" Promotion?
- Free ground shipping offer is not available for international orders, or orders shipping to Alaska, Hawaii, Puerto Rico, or any other destination requiring air service by water. Please call for price quote on shipping.
- Ground shipping only applies to Lower 48 States. Hawaii, Puerto Rico, Alaska & Canada must select 2-3 day shipping.
- If your order was shipped for free or at a promotional shipping rate, you will be charged the outbound shipping cost in the event you return the item.
How do I check the status of my order or change information on an existing order?
All credit/debit cards are charged within 24 hours of when an order is placed, pending verification. 1-2 business days should be allotted before calling (800) 992-2237 Ext. 2 to check status of your order. Order status and on-line tracking information is now available by clicking the Tracking link on the top of the page. To make any type of changes on your order after it has already been processed call our customer service department at (800) 992-2237 Ext. 2.
Does Abe's of Maine carry products not listed online?
At Abe's of Maine, we are constantly working to update product information on our website. Due to the continual expansion of the market and certain manufacturer's restrictions, we are sometimes unable to list our entire catalog. Please don't hesitate to call about any items you're interested in. Our sales representatives can be reached at: (800)-339-2237 / 732-215-4000 Ext. 1
Is Abe's of Maine an Authorized Dealer?
We carry a variety of name brand products, some of which we ARE an Authorized Dealer & some of which we are NOT an Authorized Dealer. If you do not see the “Authorized Dealer” logo on the product detail page then we are NOT authorized for those products. Some notable manufacturer’s that we are NOT Authorized Dealer for include Canon, LG, Nikon, Panasonic, Tamron, Sigma, Samsung & Sony.
What if I want more information about a product than what is displayed online?
Most of the products on our website have detailed description accompanied by pictures, which are continuously being updated. If any further information is required, manufacturer's web links can be accessed directly.
How secure is the Abe's of Maine checkout?
Abe's of Maine has a VeriSign certificate assuring that all information entered is encrypted and cannot be accessed by any outsider. All transactions are 100% secure. You can be fully assured that none of the provided information will be sold or imparted for trade or sale. Our customer's satisfaction has been our priority since 1979.
What are cookies and how does Abe's of Maine use them?
How do I submit a review for an item?
To Review an item, go to that items product page, and then click the link to write a review. You will then be prompted to review your product.
Why is your website not loading correctly?
Occasionally we update our website; these updates are for your benefit and added ease of use. If you are experiencing problems loading our website properly, you may try to "refresh" the page by clicking the "refresh" icon or on some browsers by hitting the "F5" key, if this doesn't help, your browser cache may need to be refreshed. Please try deleting/emptying your browsers cache, this can be done by clicking on your browser settings and then choosing "delete browsing history".
On Internet Explorer: Tools > Internet Options > General (tab) > Browsing History > Delete.
On Firefox: Tools > Clear Recent History (make sure "Browsing and Download history" and "cache" are checked)
On Chrome: Tools (Tool Icon) > Options > Under the hood > Privacy > Clear browsing data (make sure "Clear browsing history" and "Empty the cache" are checked)
On Safari: Tools (Gear Icon) > Reset Safari > Reset (make sure that "Empty the cache" is checked)
If you are still experiencing issues loading our website properly, consider updating your browser to the newest version, or using a different browser.
Order acceptance and limitations
Any order confirmation (electronic or paper receipt) given to you through Abe's of Maine does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. Abe's of Maine reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.
Given the popularity and shortage of some items, we may, infrequently, have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. Abe's of Maine may, at its own discretion, limit or cancel quantities purchased per person, per household, or per order. We do not sell to dealers, resellers, exporters, wholesalers, or customers who intend on reselling products offered through Abe's of Maine.
Some products offered on our website may include international warranties.
We endeavor to publish accurate selling prices for the products we offer. However on occasion we do make mistakes. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Abe's of Maine has the right to refuse or cancel any orders placed for products listed incorrectly. Abe's of Maine has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Abe's of Maine will immediately issue a credit in the amount of the charge. All promotions are subject to current stock. We reserve the right to cancel orders for promotional merchandise that we no longer have in stock. Prices are subject to change. Given the popularity and shortage of some items, we may at times have to restrict the quantity of a particular item ordered. We will notify you if we are unable to accommodate your order. Abe's of Maine may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Please note that we may place a limit of promotions/gift cards to be used per order. Currently we allow only one (1) promotion code per order.
What is the Abe's of Maine Return Policy?
Return Policy for Non Defective (items):
•Audio (excludes Headphones)
In the event you are not satisfied with your purchase, we will gladly help you exchange or return your product. Please call our toll free number 800 992 2237 EXT 2 for a Return Authorization Merchandise (RMA) number. All products must be in new condition, with all original packaging and accessories. UPC codes must be intact and rebate forms unfilled. No return will be accepted without a return authorization number.
Within 14 days of confirmed receipt of delivery you may return any unopened or unused product in its original packaging for a refund less 15% less shipping fee incurred when the item was shipped out to you. Any order that is refused is subject to 15% restocking fee and shipping charges both ways. If any items shows visible signs of damage, missing or used accessories will be returned back to you and not acceptted back for a refund or credit.
Merchandise can be returned only if in original manufacturer's packaging in the same condition as sold, including all literature/instructions/documentation and all supplied accessories. If rebate forms are filled, items cannot be returned for an exchange or refund. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please do not mark the original manufacturer's box with any writing. Ship to us pre-paid. Be sure to write you return authorization number on the outside box. For your protection insure the package and ship via a traceable method. Abe's of Maine is not responsible for lost or damaged packages. A refund will be issued to the original credit card or the original form of payment.
Return Policy for Defective (items):
- Photo Equipment
- Small Appliances
- Audio (excludes Headphones)
Defective items may be returned to us within 14 days of receipt for a full credit of original price after receipt and confirmation from our warehouse that the item is indeed defective or damaged. You will not be charged a restocking fee on defective merchandise. We will gladly exchange it at no cost to you. Please note the exact problem or issue so our technician can replicate the error. If the item is found to be non defective you will be charged a restocking fee. Headphones if defective can be exchanged for the same model only.
Non Returnable Items
Merchandise can be returned only if in original manufacturer's packaging in the same condition as sold, including all literature/instructions/documentation, blank warranty cards, and all supplied accessories. If warranty cards or rebate forms are filled, items cannot be returned for an exchange or refund. Place the manufacturer's box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer's package. Please do not mark the original manufacturer's box with any writing. Ship to us pre-paid. Be sure to write you return authorization on the outside box. For your protection insure the package and ship via a traceable method. Abe's of Maine is not responsible for lost or damaged packages. A refund will be issued to the original credit card or the original form of payment.
The following items cannot be returned:
Televisions over 24", Fitness equipment, Large Appliances, Small Appliances, Microwaves, Wine Coolers, Humidifiers, Trim kits, Security items, Special Order Merchandise, Marine and Camping Equipment, Sunglasses, Watches, Software, TV's, Projectors, Receivers, Computer components, Camcorders, laptops, Tablets, Bikes. All Warranties/Service Contracts are non cancellable/ non refundable from date of purchase.
Monday - Thursday: 9:30am-8:00pm
By Phone: 1-800-992-2237
Customer Service Department
Monday - Thursday: 10:00am-6:00pm
By Phone: 1-800-992-2237